Telehealth at Tru-Skin Dermatology
Convenient. Comfortable. Safe.
Tru-Skin Dermatology is now scheduling Telehealth appointments to ensure the safety and convenience of our patients. Our secure online Telehealth visits provide the same world-class care as in-person appointments, all from the comfort of your home. Patients can consult with our providers in real-time for various skin, hair, and nail conditions.
To request a Telehealth appointment, new and returning patients can call our main phone line at 512.806.7275, text us at 512.359.3163 through Klara, our online chat feature, or request an appointment online. Prior to your appointment, we will contact you to ensure you receive the link to access our virtual waiting room. Once connected, your camera will link with ours, allowing you to meet with your preferred dermatologist or provider as though you were in our office.
Schedule Your Telehealth Appointment
Contact us today to find out if telehealth is right for you. We will provide specific details on how to connect and what you need to know before your appointment.
Telehealth FAQs
Some appointments that may be appropriate for telehealth include:
- Acne/Accutane
- Rosacea
- Skin discoloration, redness or dark spots
- Eczema
- Psoriasis
- Treatment consults
- Melasma
- Shingles
- Seborrheic dermatitis
- Hives
- Itchy skin
- Keratosis Pilaris
- Alopecia Areata
- Perioral Dermatitis
- Vitiligo
- Medication Refills
- Biopsy follow up
- Skin cancer follow up
If you are unsure that a Telehealth appointment is right for you, contact Tru-Skin Dermatology by phone or text and we can answer your questions.
A Tru-Skin Patient Concierge will call you 5-10 minutes before your appointment to verify your information. Following this, a Tru-Skin Medical Assistant will update your chart and send you a link to join the Telehealth visit with your Board-Certified Dermatologist or Medical Provider. Clicking the link will place you in a virtual waiting room until your provider initiates the visit. Both you and the provider will be able to see and hear each other during the complete Video Telehealth consultation regarding your skin, hair, or nail conditions. Any necessary prescriptions will be sent to your preferred pharmacy.
After the examination, you will reconnect with a Patient Concierge to conclude your visit. These Telehealth virtual visits will be billed to your insurance similarly to in-office visits.
Complete Paperwork
Submit e-forms before your appointment, which may include providing state ID and insurance cards.
Dress Appropriately
For example, if your issue is with your arm, wearing short sleeves may help your provider see the concern you are describing.
Clean Face
For your provider to further understand your concerns and needs, please have a clean face with no makeup at the time of your appointment.
Lighting and Internet Connection
Choose an area in your home that has the best lighting for visuals so your provider can best address your concerns and has the best internet connection or mobile service signal.
Test Your Mobile Device or Computer Ahead of Time
- Ensure the program you will use to connect is fully updated.
- Open and become familiar with the features of the program.
- If using the platform, download the Pocket Patient app.
- Ensure adequate battery life.
- Close unnecessary programs.
- Ensure a strong internet or mobile service signal.
Questions
Have your medical/cosmetic questions and concerns ready for your provider.
If you have a smartphone or computer with a camera and internet, we will send you a text and/or email with a link to our virtual waiting room. Once we connect you to the waiting room, the doctor will be right with you to start your Telehealth visit. If you do not have access to a smartphone or internet, we have other options like phone call visits or photo submissions that may be available for your appointment. If you do not have access to a smartphone or computer, give us a call to see if another option will work for you.
Here are a few examples of supported platforms for Telehealth that we may use. We will discuss the best option when we book your appointment.
- Klara
- EMA Patient Portal (Pocket Patient)
- Apple Face Time
- Doxy.me
Due to COVID-19 most insurance carriers have issued waivers to allow more coverage for Telehealth visits. These carriers include Medicare, Blue Cross Blue Shield, United Health Care, Cigna, Humana, Aetna and many others. We accept Care Credit, Debit Cards, or Credit Cards for payment at the time of your call. Call us at 512.806.7275 or text us at 512.359.3163 today for an estimate.
